{"id":6437,"date":"2026-03-19T15:24:09","date_gmt":"2026-03-19T15:24:09","guid":{"rendered":"https:\/\/www.krempl.de\/terms-and-conditions\/"},"modified":"2026-08-28T10:25:03","modified_gmt":"2026-08-28T10:25:03","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.krempl.de\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:80px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1279.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">General Terms and Conditions<\/h3><\/div><div class=\"fusion-title title fusion-title-2 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:28px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:28;line-height:var(--awb-typography1-line-height);\">General Terms and Conditions<\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"--fontsize: 36; line-height: 1.3;\"><strong style=\"font-size: 25px;\" data-fusion-font=\"true\">I. General Provisions<\/strong><\/p>\n<ol>\n<li>Our deliveries and services are provided exclusively on the basis of the following General Terms and Conditions. We do not recognize the customer&#8217;s terms and conditions that deviate in whole or in part from these terms and conditions, unless we have expressly agreed to them in text form. Our terms and conditions apply exclusively even if we provide our deliveries and services without reservation with knowledge of the customer&#8217;s conflicting terms and conditions. The following terms and conditions apply to all contracts with Hans Krempl Haustechnik GmbH, the kitchen studio of Hans Krempl, and the online shop <a href=\"http:\/\/www.kremplshop.de\/\">www.kremplshop.de<\/a>.   <\/li>\n<li>When entering into contractual relationships at the respective locations of Hans Krempl Haustechnik GmbH and at the Krempl kitchen studio, these terms and conditions are provided to the customer in paper form for review. For purchases in the online shop, the customer can access the terms and conditions before concluding the contract and save them in a reproducible form (e.g., by downloading or printing). In addition, the customer receives the terms and conditions by email with the order confirmation. Assurances or changes are only valid in text form.  <\/li>\n<li>For orders via the online shop <a href=\"http:\/\/www.kremplshop.de\/\">www.kremplshop.de<\/a>, the respective items are shipped to the delivery address specified by the customer. At the customer&#8217;s request, the items can also be delivered to one of our three locations. For orders at the Krempl kitchen studio, deliveries are made to the delivery address specified by the customer.  <\/li>\n<\/ol>\n<p style=\"--fontsize: 36; line-height: 1.3;\"><strong style=\"font-size: 25px;\" data-fusion-font=\"true\">I. Online Orders<\/strong><\/p>\n<p>The following conditions apply to the ordering and payment process in online commerce:<\/p>\n<ol>\n<li><strong>Order Process<\/strong><\/li>\n<\/ol>\n<p>The customer&#8217;s order of goods or services constitutes a binding contractual offer. Unless otherwise indicated in the order, we are entitled to accept this contractual offer within two weeks of receipt. Acceptance may be declared either in text form (e.g., by order confirmation) or by delivery of the goods to the customer or acceptance of the item to be repaired.  <\/p>\n<ol start=\"2\">\n<li><strong>Right of Withdrawal Notice<\/strong><\/li>\n<\/ol>\n<p>As a consumer, you have a statutory right of withdrawal for online purchases.<\/p>\n<p>Such a right of withdrawal does not exist in the following cases:<\/p>\n<ul>\n<li>Contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer,<\/li>\n<li>Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,<\/li>\n<li>Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,<\/li>\n<li>Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature,<\/li>\n<li>Contracts for the delivery of audio and video recordings or computer software in a sealed package if the seal was removed after delivery,<\/li>\n<\/ul>\n<p>If none of the cases described in the preceding paragraph applies, the following applies:<\/p>\n<p>(1) You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods or the last partial shipment. <\/p>\n<p>To exercise your right of withdrawal, you must inform us (Hans Krempl Haustechnik GmbH, August-Horch-Stra\u00dfe 14, 56070 Koblenz, Tel: 0261-89090, Fax: 0261-83074, info@krempl.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but it is not mandatory. <\/p>\n<p>To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.<\/p>\n<p><strong>(2) Consequences of Withdrawal<\/strong><\/p>\n<p>If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.  <\/p>\n<p>You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately \u20ac250.00. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics, and functionality of the goods.    <\/p>\n<p><strong>End of Withdrawal Notice<\/strong><\/p>\n<p><strong>(3) Model Withdrawal Form<\/strong><\/p>\n<p>If the customer is a consumer and wishes to withdraw from the contract, they may complete and return the following form to us. However, use of the form is not mandatory. <\/p>\n<p>To<\/p>\n<p>Hans Krempl Haustechnik GmbH<\/p>\n<p>August-Horch-Stra\u00dfe 14<\/p>\n<p>56070 Koblenz<\/p>\n<p>Germany<\/p>\n<p>Phone: +0049-(0)261-89090<\/p>\n<p>Fax: +0049-(0)261-83074<\/p>\n<p>Email: info@krempl.de<\/p>\n<p>I\/We (*) hereby withdraw from the contract concluded by me\/us (*) for the purchase of the following goods (*)\/the provision of the following service (*)<\/p>\n<p>_________________________________________<\/p>\n<p>_________________________________________<\/p>\n<p>Ordered on (*) _____ \/ received on (*) ___________<\/p>\n<p>_________________________________________<\/p>\n<p>Name of consumer(s)<\/p>\n<p>_________________________________________<\/p>\n<p>Address of consumer(s)<\/p>\n<p>_________________________________________<\/p>\n<p>Signature of consumer(s) (only for notification on paper)<\/p>\n<p>_________________________<\/p>\n<p>Date<\/p>\n<p>(*) Delete as applicable<\/p>\n<p>The form is available at the following link:<\/p>\n<p><a href=\"https:\/\/kremplshop.de\/file\/resource?type=Webdatei&#038;tid=widerrufsformular\">https:\/\/kremplshop.de\/file\/resource?type=Webdatei&#038;tid=widerrufsformular<\/a><\/p>\n<h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.3;\" data-fontsize=\"36\" data-lineheight=\"46.8px\"><span style=\"font-size: 25px;\" data-fusion-font=\"true\">III. Installation and In-Store Purchases<\/span><\/h3>\n<ol>\n<li>All prices are in EURO excluding packaging costs, unless otherwise agreed or separately invoiced, without any deduction. Prices quoted to consumers include statutory value-added tax; prices quoted to businesses are exclusive of statutory value-added tax. <\/li>\n<li>Required connection materials are not included in the purchase price and will be invoiced as needed according to the installation report.<\/li>\n<li>The delivery period is individually communicated and agreed upon by us. The start of the delivery time specified by us requires clarification of all technical questions. Compliance with our delivery obligation further requires timely and proper fulfillment of the customer&#8217;s obligations.  <\/li>\n<\/ol>\n<h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.3;\" data-fontsize=\"36\" data-lineheight=\"46.8px\"><span style=\"font-size: 25px;\" data-fusion-font=\"true\">IV. Warranty<\/span><\/h3>\n<ol>\n<li>For services, the warranty period is one year, unless it concerns a building or a work whose success consists in the provision of planning or supervision services for it.<\/li>\n<li>If the customer is a business, warranty is excluded for the purchase of used goods.<\/li>\n<li>If the customer is a business, the warranty period for purchased new goods is one year, unless the law provides for a longer period pursuant to \u00a7\u00a7 438 para. 1 no. 2 BGB (buildings or goods for buildings) or 479 para. 1 BGB (recourse claim).  <\/li>\n<li>Excluded from &#8220;IV. Warranty&#8221; nos. 2 and 3 are claims for injury to life, body, or health based on negligent breach of duty by Krempl or intentional or negligent breach of duty by a legal representative or vicarious agent of Krempl.<\/li>\n<li>For the delivery of natural products, there are no regularities in surface texture. Color differences and structural variations cannot therefore be ruled out and therefore do not constitute grounds for complaint. <\/li>\n<li>Faucets with large installation heights promote increased splashing behavior due to the large drop height. This circumstance does not constitute grounds for complaint. <\/li>\n<li>If there is a defect in the repair item or the item, the choice of whether subsequent performance takes the form of defect rectification, delivery of a replacement service, or monetary compensation lies with Hans Krempl Haustechnik GmbH if the customer is a business.<\/li>\n<li>Installation of goods not supplied by us is carried out exclusively with exclusion of any warranty. This exclusion is accepted by the buyer without restriction. <\/li>\n<\/ol>\n<p style=\"--fontsize: 36; line-height: 1.3;\"><strong style=\"font-size: 25px;\" data-fusion-font=\"true\">IV. Retention of Title, Lien, Payments<\/strong><\/p>\n<p>If the customer is a business and payment of the purchase price after receipt of the goods is agreed, the following applies:<\/p>\n<ol>\n<li>We reserve ownership of the delivered items until full payment of all due claims arising from the business relationship with the customer. This also applies if individual or all claims are included in a current account and the balance is drawn or recognized. <\/li>\n<li>The customer is entitled to sell the delivered goods in the course of proper business management. During the existence of the retention of title, the buyer is entitled to resell the reserved goods in ordinary business transactions; however, pledging, transfer of ownership as security, rental, or other transfer to third parties is not permitted. <\/li>\n<li>In the event of third-party access to the reserved goods or other security rights, the customer is obligated to point out our rights. In addition, the customer must immediately inform us of any access to our reserved goods (e.g., seizure, theft) or any other impairment of our rights. <\/li>\n<li>The customer hereby assigns to us the claims against their customers arising from this sale. The customer remains authorized to collect payment as long as they fulfill their obligations to us and no application for the opening of composition or insolvency proceedings is filed against them. <\/li>\n<li>Our authority to collect the claim ourselves remains unaffected by this. However, we undertake not to collect the claim as long as the customer fulfills their payment obligations from the proceeds received, does not fall into payment arrears, and in particular no application for the opening of composition or insolvency proceedings has been filed or payment suspension exists. <\/li>\n<\/ol>\n<p>The customer is obligated to provide us with information about such claims at any time and to hand over necessary documents, in particular copies of invoices, if they are in arrears with their payment obligations.<\/p>\n<p>The securities are automatically released insofar as the realizable value of the securities exceeds the claims to be secured by more than 10%.<\/p>\n<ol start=\"6\">\n<li>If the customer suspends payments, an application is made for the opening of composition or insolvency proceedings, they fail to honor due checks and bills of exchange, or we become aware of a significant deterioration in their financial circumstances, our total claim including bill claims becomes immediately due; we are entitled to demand advance payment or adequate security (e.g., bank guarantee) or to withdraw from the contract. Such advance payment cannot be demanded in the area of services. <\/li>\n<li>The customer may not offset counterclaims unless these have been legally established by judgment or court order or remain undisputed by us, unless the counterclaim and the offset main claim arise from the same contractual relationship. The customer only has a right to withhold payments if they are not obligated to perform first and their counterclaims are undisputed or legally established. <\/li>\n<li>All payments must be made at the agreed payment dates at our business premises or free of charges by bank transfer at the customer&#8217;s risk. This also includes the risk of timely receipt of payment. Checks and bills of exchange are only credited after full redemption. The customer bears discount charges. Payment by check or bill of exchange is only permitted after prior agreement.    <\/li>\n<\/ol>\n<h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.3;\" data-fontsize=\"36\" data-lineheight=\"46.8px\"><span style=\"font-size: 25px;\" data-fusion-font=\"true\">VI. Liability<\/span><\/h3>\n<ol>\n<li>We are generally only liable for intent and gross negligence. For the following violations or damages, we are also liable for slight negligence: <\/li>\n<\/ol>\n<ul>\n<li>Injury to life, body, or health<\/li>\n<li>Damages resulting from the breach of a cardinal obligation, i.e., a specifically described, essential breach of duty that endangers the achievement of the contractual purpose (abstractly explained as a duty whose fulfillment enables the proper performance of the contract in the first place and on whose compliance the contracting party may regularly rely.)<\/li>\n<li>Damages subject to the Product Liability Act<\/li>\n<li>Breach of quality agreements and fraudulent concealment of defects.<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>However, the claim for damages is limited to the contract-typical, foreseeable damage, unless another of the exceptional cases listed in paragraph 1 also applies.<\/li>\n<li>The provisions of the preceding paragraph apply to all claims for damages, regardless of the legal basis on which they are based, in particular for defects, breach of obligations arising from the contractual relationship, or from tort. They also apply to claims for reimbursement of futile expenses. <\/li>\n<li>Liability for damage incurred by the customer due to a delay in performance is limited to 5% of the order value, unless the damage was caused by gross negligence or intent.<\/li>\n<\/ol>\n<h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.3;\" data-fontsize=\"36\" data-lineheight=\"46.8px\"><span style=\"font-size: 25px;\" data-fusion-font=\"true\">VII. Disposal<\/span><\/h3>\n<ol>\n<li>If the customer is a dealer, they are obligated to contractually engage a regional disposal organization to dispose of transport packaging within the meaning of the Packaging Ordinance. Return to us is excluded. With regard to the resulting costs, we undertake to pay the customer a disposal flat rate according to the respectively valid rates or to reduce the price.  <\/li>\n<li>In connection with the delivery of devices containing batteries or the distribution of batteries, it should be noted that batteries and rechargeable batteries may not be disposed of in household waste, but that the customer is legally obligated to return used batteries and rechargeable batteries. Old batteries may contain pollutants that can harm the environment or your health if not stored or disposed of properly. You can either return the batteries to us after use or return them free of charge in the immediate vicinity (e.g., in retail stores or at municipal collection points or at one of our workshops or at one of our business locations). The delivery and shipment to our business locations and to us is limited to the quantities usual for end users and to those old batteries that we carry or have carried as new batteries in our range. We bear the costs for returning the aforementioned old batteries to us.    <\/li>\n<\/ol>\n<p>The symbols shown on the batteries have the following meanings:<\/p>\n<p>The crossed-out waste bin indicates that the battery must not be placed in household waste.<\/p>\n<ul>\n<li>Pb = Battery contains more than 0.004 mass percent lead<\/li>\n<li>Cd = Battery contains more than 0.002 mass percent cadmium<\/li>\n<li>Hg = Battery contains more than 0.0005 mass percent mercury.<\/li>\n<\/ul>\n<h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 36; line-height: 1.3;\" data-fontsize=\"36\" data-lineheight=\"46.8px\"><span style=\"font-size: 25px;\" data-fusion-font=\"true\">VIII. Data Protection<\/span><\/h3>\n<p>Hans Krempl Haustechnik GmbH is obligated to protect the privacy of all persons who shop in the stores we operate and to treat all personal data strictly confidentially. The basis for this is the applicable European legal provisions as well as national data protection laws and other relevant legal provisions. You will receive all information about how personal data is processed by us in our privacy policy, which you can access at the following link: <a href=\"https:\/\/kremplshop.de\/shop\/datenschutz\">https:\/\/kremplshop.de\/shop\/datenschutz<\/a>  <\/p>\n<p style=\"--fontsize: 36; line-height: 1.3;\"><strong style=\"font-size: 25px;\" data-fusion-font=\"true\">IX. Applicable Law, Place of Performance, and Jurisdiction<\/strong><\/p>\n<ol>\n<li>The relationship between us and the customer is exclusively subject to the law of the Federal Republic of Germany, excluding the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG). If the customer is a consumer with habitual residence within the EU, the mandatory consumer protection provisions of the customer&#8217;s country of residence also apply. <\/li>\n<li>The place of performance for all obligations arising from the contract is the location of our business premises in Koblenz.<\/li>\n<li>The place of jurisdiction for all disputes arising directly from the contractual relationship is Koblenz in the event that<\/li>\n<li>a) the customer is a merchant;<\/li>\n<li>b) one of the contracting parties does not have a general place of jurisdiction in Germany;<\/li>\n<li>c) the customer to be sued moves their domicile or habitual residence out of the jurisdiction of the Code of Civil Procedure after conclusion of the contract, or their domicile or habitual residence is not known at the time the action is filed.<\/li>\n<\/ol>\n<p>We also have the right to sue the customer at their general place of jurisdiction.<\/p>\n<ol start=\"4\">\n<li>Out-of-Court Dispute Resolution and Dispute Resolution Procedures of Consumer Arbitration Bodies<\/li>\n<\/ol>\n<p>(1) The EU Commission offers the possibility of dispute resolution on an online platform operated by it. You can find this platform at the external link: <a href=\"http:\/\/ec.europa.eu\/consumers\/odr\/\">http:\/\/ec.europa.eu\/consumers\/odr\/<\/a>. <\/p>\n<p>(2) We do not participate in dispute resolution proceedings before consumer arbitration bodies.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-6437","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.krempl.de\/en\/wp-json\/wp\/v2\/pages\/6437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.krempl.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.krempl.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.krempl.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.krempl.de\/en\/wp-json\/wp\/v2\/comments?post=6437"}],"version-history":[{"count":4,"href":"https:\/\/www.krempl.de\/en\/wp-json\/wp\/v2\/pages\/6437\/revisions"}],"predecessor-version":[{"id":6442,"href":"https:\/\/www.krempl.de\/en\/wp-json\/wp\/v2\/pages\/6437\/revisions\/6442"}],"wp:attachment":[{"href":"https:\/\/www.krempl.de\/en\/wp-json\/wp\/v2\/media?parent=6437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}